We're not some big, faceless company, an exclusive members-only club, or a factory churning out trends. We're a shared pulse, really—fuelled by ideas, by motion, and by folks who are out there building something new. At our core, we're just people. We're exploring thoughts, crafting things, and learning with every step. And in that way, we're just like you.
Welcome to Kailavya
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Frequently asked questions
How do I place an order on kailavya.com
How do I place an order on kailavya.com
To place your order, select the desired item(s) and the appropriate size/color and click "Add to Shopping Bag".
Your Shopping Bag will appear on the right-hand side of the screen, and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner. Once you have made your selection, please click "Proceed to Checkout" to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.
Where is my order?
If you have an account you can check your order's shipping status by going to My orders in the My account area.
At the time of checkout you will receive an Order Confirmation email. You will receive another email once your order has shipped containing tracking information which you can use to follow your shipment's progress.
Once your order has been dispatched you can follow its progress by clicking the tracking link in the Shipping Confirmation email.
Should you have require any further assistance in tracking or locating your order, please get in touch.
Can I modify or cancel my order?
If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as possible.
Why hasn't my order shipped yet?
We begin processing orders within 24 hours of placement on all operating business days. Our warehouses ship Monday through Saturday - orders placed after 5:00 pm local time on Saturday will be processed and shipped the following business day.
Can I exchange my order?
We do not currently offer exchanges.
If you have changed your mind about an item you have ordered, you may return it for a refund within 14 days of receiving your order. Please ensure that the item is in its original condition with tags still attached.
You can contact us and we will be pleased to guide you through the return process.
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We believe in building better
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